Envoi gratuit dès 49€ d’achat - 𝟬𝟮 𝟮𝟮 𝟭𝟯 𝟲𝟵 𝟳𝟰

Shipping Policy

Free shipping from €49!



Orders are shipped within 1-3 business days of receipt of payment. SIHO uses the La Poste Colissimo service for fast and tracked shipments in France and Europe, delivered with or without signature, from 250g. You will receive a link for track your package online upon shipment of the order. If you want a Chronopost shipment, which will incur an additional cost, please contact us.

  • Delivery costs in metropolitan France: 6.90€ Without Signature for orders under 60€, free delivery from 60€ of purchase.
    Delivery times for the Colissimo service are 2 to 3 working days.
  • Delivery costs in the DOM TOM: €17.50 with Signature
    Delivery times for the Colissimo service are 5 to 7 working days.
  • Delivery costs in the European Union: 8.90€ With Signature for orders under 100€, free delivery from 100€ of purchase. Delivery times for the Colissimo service are 5 to 7 working days.
  • Shipping costs in Switzerland: 11.90€ With Signature for orders under 100€, free delivery from 100€ of purchase. Delivery times for the Colissimo service are 5 to 7 working days.
  • SIHO also allows the delivery of orders in the relay points of the network Mondial Relay for a flat rate of €4.90 . To do this, you will need to check the “Mondial Relay” option on the order page, enter your city or postal code and select the Relay point of your choice from those offered. Once your package has arrived at the relay point, you will receive a notification from Mondial Relay of its availability, the package is made available for a period of 15 days. Without withdrawal from you within 15 days, the package will be returned to SIHO. In this case, the customer must contact SIHO to find a redelivery solution for an additional transport cost.

It is specified that orders placed on the website on Friday afternoon, Saturday, Sunday or a public holiday can only be processed the following business day. Working days exclude weekends and public holidays in France. Allow extra time if you live in a location away from a major city. Express shipments are not available. Atelier Jaffré Saman cannot be held liable in the event of a delay in the delivery of your package due to the Colissimo service. Weather conditions, strikes and busy periods, such as Christmas, can impact delivery times. To find out more about the Colissimo service, go to the website of

We cannot guarantee the grouping of 2 distinct orders, you will have to pay the delivery costs for each of them, this is why we recommend that you group your purchases.
In case of absence during the delivery of your package, a delivery notice will be left for you and you will have to pick up your package at your usual post office. Your package will be kept there for ten days before being returned to the sender. Any package returned by La Poste for non-complaint may be re-shipped subject to payment of shipping costs by the customer, no refund or exchange will be accepted.

Atelier Jaffré Saman cannot be held responsible in the event of destruction, damage, loss or theft of your parcel during its delivery by the postal service. In case of late delivery or loss of tracking of your package, we invite you to contact La Poste directly with your tracking number.

We invite you not to accept a package arriving degraded, the goods inside may be damaged. Any package that you have accepted will be considered as compliant and cannot be subject to a return procedure.

Means of payment

We provide you with 3 means of payment to pay for your order:

  • 100% secure payment by credit card (CB, Visa, Mastercard) on the Systempay 3D Secure payment server published by Banque Populaire.
    The general terms and conditions of the Banque Populaire's Systempay service apply as soon as the redirection is made to its payment page. The transfer of your data is secured by SSL encryption (Secure Socket Layer) to guarantee secure payment. Your data transmitted during your order is never saved or stored on the Atelier Jaffré Saman server.
  • Payment by Paypal (world leader in online payment) with your Paypal account login information.
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